hausfrau

housecleaning!

Guide to Services


"Thank you! The house looks awesome! You did a great job. Thank you so much for your attention to detail."
--Molly Moore

Scheduling of Services

The vast majority of our clients prefer to have their cleanings on a set schedule. This means that we automatically visit their homes on the same day every one, two, or four weeks. We cannot guarantee a specific time for your cleaning. As a rule, we prefer to clean when no one is home. If someone needs to be in the house while we clean, please make those arrangements with us in advance. We do need to have unhindered access to all rooms at all times; otherwise, rooms will be skipped. Due to our systematic process, we unfortunately cannot entertain requests to clean the house in a certain "order", nor can we save a certain room "for last".

Since we offer a lower rate for more frequent cleanings, a skipped cleaning will result in a slightly higher rate for the next cleaning (usually $5-$15). We are generally closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. If your scheduled cleaning falls on one of these days, you may skip that visit, and you will not be charged more for your next visit. Or, we will attempt to reschedule you if asked.

Clients requesting monthly service will be cleaned every four weeks. Unfortunately, we generally cannot guarantee a "first Tuesday of the month" type schedule.

If a set of keys is to be provided to Hausfrau, please note that we do not make secondary or follow-up visits to pick up or drop off keys or to pick up payments, without payment of a $95 service call fee.

Our Services

Visits are usually between two and six hours, depending on the size of your household. Please understand that we do not charge by the hour, but by the job. We are constantly striving to improve our methods and efficiency, in order to provide our clients with the best possible cleaning in the shortest amount of time. In a nutshell, our services consist of a thorough cleaning of the kitchen and bathrooms. In the other rooms of the house we dust, vacuum, and mop if needed.

hausfrau will:

hausfrau does not:

We also do not:

Hours of Operation

We are available to provide services between 9:00 AM and 5:00 PM, Monday-Friday. Emails and forms submitted on our website will be replied to by the next business day at the very latest.

Inclement Weather

Severe inclement weather, although rare in Knoxville, may limit our ability to service clients as scheduled. In this event, we will use the contact information we have on file to notify you. Also, we cannnot clean without power, so please do your best to let us know if the power is out at your home.

Illness

In the event of a client illness, please let us know about illness in the home before we arrive, so that we can reschedule your cleaning. We will return the favor, and will never knowingly come into your home while sick.

Safety

Please notify us of any persons who may be in your home during the time of the housecleaning service. This includes family members, service contractors, repair personnel, and so forth. Unfortunately, we cannot clean in a home where unsupervised children are present. Also, we love pets, but we reserve the right to ask that indoor pets be crated or otherwise restricted from the area where we are working if necessary. (But most of the time, it is not necessary.) The customer is responsible for any injuries that occur to our cleaners as a result of unrestrained pets.

Rates

Cancellations

Billing and Payments

Vacuums

Hausfrau uses state of the art vacuums with HEPA filtration. The HEPA filtration adds to our equipment costs, but we feel that it is necessary. We strongly feel that our vacuums maximize indoor air quality in your home, and eliminate any sort of “germ transfer" from home to home. Therefore, we do not use a customer's vacuum under any circumstances, even upon request. (This is due to liability concerns as well.) We also cannot entertain requests to use a new vacuum bag in your home. It's just not necessary. If you have any sort of insect infestation in your home, please let us know prior to cleaning. If we arrive and find an insect infestation, we will not be able to clean, and must charge you a "lockout" charge.

General Information

Other Exemptions

The following services are not included in our services:

We do not remove items from the top or front of refrigerator. We will do our best to clean around these items. We do not clean the inside of the refrigerator.

We do not clean the eyes, drip pans or outer rings on electric stoves, nor underneath the "surface" of the stove. We do not clean the grates on gas stoves, or anything underneath the drip pan.

We cannot "hand pick" debris from area rugs or carpets. We will vacuum underneath small area rugs (liftable with one hand), as long as there is not a separate non-skid mat. We do not move non-skid mats, or area rugs too large to lift with one hand.

We will feather dust any "bric-a-brac" shelves without moving items. Generally, we will only move items and dust with a cloth if there are five or less items, and then generally only items that can be lifted with one hand. We also reserve the right to skip electronic equipment, if we are concerned with the possibility of damage. We may also feather dust other areas, such as lights, blinds, baseboards, etc. Sorry, but we cannot entertain "no feather duster" requests.

We give added care and take precautions with furniture, collectibles, and other items. We are fully licensed, insured, and bonded. However, we encourage our clients to tell us about any priceless or irreplaceable items in the home, as we feel it best for us to not touch these items.


Updated April 11, 2015
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